Welcome to Strategic Technology Service, LLC. As a technology services provider entrusted with sensitive business systems and data, we understand that privacy and confidentiality are critical. This statement governs our privacy practices for users of our website ("Visitors") who browse without engaging us, as well as Visitors who register, request a quote, or otherwise transact business with Strategic Technology Service, LLC and make use of the managed IT, cloud, cybersecurity, and consulting services we offer (collectively, "Services") ("Authorized Customers").
Handling of Client Systems and Confidential Information
As a managed technology services provider, we may be granted access to our clients' systems, networks, applications, credentials, and confidential business information — including but not limited to user accounts, infrastructure configurations, backup data, financial records, and operational documentation ("Client Data"). Strategic Technology Service, LLC is committed to maintaining the highest level of confidentiality, integrity, and security for all Client Data. Access is strictly limited to employees and contractors who have a legitimate business need to access such information in order to deliver our Services. All such personnel are bound by strict confidentiality and non-disclosure agreements. We will not use, disclose, or distribute Client Data for any purpose other than providing and improving the agreed-upon Services, unless required by law.
Personally Identifiable Information
"Personally Identifiable Information" refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, email address, job title, and company affiliation. Personally Identifiable Information does not include information that is collected anonymously or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: name, email address, phone number, business address, company name, role, the nature and size of the business, and any other details relevant to delivering managed IT, cloud, cybersecurity, or consulting services.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill service requests on the Site. We may email Visitors and Authorized Customers about service updates, security advisories, scheduled maintenance, or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
Security of Network, System, and Monitoring Data
All network logs, system configurations, monitoring data, security reports, and technical documentation created or maintained by Strategic Technology Service, LLC on behalf of a client are considered confidential. We employ industry-standard security measures — including encryption in transit and at rest, multi-factor authentication, role-based access controls, hardened administrative workstations, and secure data storage — to protect this information from unauthorized access, alteration, or disclosure. While we take commercially reasonable measures to maintain a secure environment, we cannot guarantee that such measures will prevent all instances of unauthorized access.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by Strategic Technology Service, LLC is securely stored and is not accessible to third parties or employees of Strategic Technology Service, LLC except for use as indicated above.
Are Cookies Used on the Site?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the site, with the understanding that certain features of the website may not function properly without the aid of cookies.
How does Strategic Technology Service, LLC use login information?
Strategic Technology Service, LLC uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at [email protected].
Your rights
These are summarized rights that you have under applicable data protection law: the right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to object to processing, the right to data portability, the right to complain to a supervisory authority, and the right to withdraw consent.
Compliance With Laws
We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. It is your responsibility to review this policy periodically.
Links
This site contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.